The Civil Aviation Authority of the Republic of Moldova encourages the travellers to accept vouchers instead of a refund for cancelled flights, which can be used for other flights. The air operators are encouraged to show flexibility in the provision of travel services by changing the flight data without imposing penalties or by issuing vouchers in case of refusal to embark passengers onto flights to countries that imposed travel restrictions on Moldovans, IPN reports.

In a circular, the Civil Aviation Authority says the vouchers will enable the passengers to travel on the same route and in the same conditions as those specified in the initial reservation. The carriers will have to automatically reimburse the sum of the given voucher to the consumer within 14 days of the end of the period of validity, if the voucher wasn’t used. This is also applied in case of reimbursement of the remaining sum of the voucher, if this was used partially.

In case of a cancellation by carriers, the passengers can choose, as a result of the offer, between reimbursement and redirection. Full reimbursement of the price of tickets should be performed within seven days of the request made by the passenger.