At least nine air passengers were compensated last year for prolonged flight delays, two for cancelled flights, and three others for being denied boarding, IPN learned from the Civil Aviation Authority, which in 2018 processed a total of 73 claims and offered corresponding guidance.
The amounts claimed ranged from 4,900 lei to 51,000 lei, and the airlines complained about included Air Moldova, Fly One, Wizz Air, Tarom, Ukrainian Airlines and S7.
The Authority said its information could be incomplete, as the claimants are not required to report back to the Authority about the completion of the cases and about the sizes of compensation actually awarded.
The Authority was empowered to handle air passengers’ rights matters in late 2017. Passengers who think their rights have been violated are encouraged to fill out a form that can be downloaded on the CAA’s website and send it to the airline in question. If a satisfying response is not received, a complaint may be filed with the Authority.