Almost 60% of public services are currently available in digital format to entrepreneurs, compared to 38% in June 2023. At the same time, 50% of the services are available in digital format to citizens. This will save the citizens about 1 billion lei in 2024, Cătălina Plinschi, secretary of state for digitalization of the Ministry of Economic Development and Digitalization, stated at the national conference “Local digitalization: innovation and easy access to e-services,” IPN reports.
She noted that Moldovan entrepreneurs increasingly choose to access public services in digital format. In the first quarter of 2024, out of 1.3 million requests for public services, 1 million were in digital format. This means that 4 out of 5 entrepreneurs prefer online services. Also, 12 institutions out of 42 that offer services for entrepreneurs and citizens are fully digitized.
Inguna Dobraja, World Bank Country Manager for Moldova, said the fact that there is the possibility of benefiting from social services and also from any other necessary services in one place and the possibility of having access to these services locally, throughout the country, brings benefits, such as time saving, reduction of transport costs and increased time for other activities. Currently, citizens can benefit from numerous digital services, such as social assistance, issuance of civil status documents, cadastral documents or business services.
Andrei Prisăcar, director of the e-Government Agency, said that when the project of unified public service centers (CUPS) started, not everyone understood how digital services can reach people. The CUPS have the role of providing support to citizens when these need digital services, on digital channels, but they do not know how to do it and thus turn to the centers. The centers also play the role of developing digital literacy because knowledge is transmitted and the second time the people will not come to the center, but will request the digital service from home. The e-LPA has been launched to ensure access to data, in a uniform manner, for representatives of LPAs so as to make it possible to optimally carry out LPAs’ duties.
Diana Chiriac, adviser to the Prime Minister, noted that the LPA reform strategy provides that there will be 300 unified service centers nationwide by 2030. According to her, digital tools in localities help people tremendously.
