The organic Law on Consumer Protection is ineffective and is unable to protect the consumers, considers the chairman of the national public association “Consumers’ Protection” Piotr Gutul. In a news conference at IPN, he said that this law is formal and imposes no penalty on the companies that violate consumers’ rights.
Piotr Gutul stated that numerous complaints from consumers about the violation of their rights come to the association daily. An example is the case of a woman who bough a door of a poor quality a year ago. This case cannot be dealt with as the law does not stipulate penalties for the company that sold the door.
According to Gutul, this is one of the multiple cases when the consumers are not protected. Until 2009, the Law on Consumer Protection provided that the companies that violated the rights of consumers should be liquidated. When this provision was eliminated, the consumers were deprived of any possibility of protecting their rights.
Piotr Gutul said he filed complaints and applications to Parliament, the Presidential Office and the Government, asking that this law be modified. The system for protecting the consumers is paralyzed and nonfunctional and the promises concerning human rights made by the politicians during election campaigns are not fulfilled.
He called on the politicians to amend the law so that those who infringe the people’s rights be penalized.
